COMPLAINTS PROCEDURE

 

 

Naturally, we do everything we can to ensure that the treatment and contact proceed as smoothly and pleasantly as possible. Nevertheless, it may happen that you have a complaint about the treatment. Another possibility is that you are dissatisfied with the way we as a practice or the therapists treat you. In that case, it is good to make your complaint known. Not only for yourself, but also for other patients and for the quality of physiotherapy. First of all, it is worthwhile to have a conversation with your physiotherapist. You may find it difficult to raise your complaint, as a conversation can be confronting. In that case, bring someone with you to the meeting, for example your partner, a family member, or someone else you trust. For advice on how to approach the conversation, you can contact the patient organization Zorgbelang ( www.zorgbelang-nederland.nl ).

If this does not lead to a satisfactory solution, you can contact the Complaints Committee of the KNGF, with which we are affiliated. This Complaints Committee is independent and assesses complaints against physiotherapists and/or employees of physiotherapy practices. The committee may, upon request, engage an external mediator to resolve the complaint or dispute.

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KNGF Complaints Committee :
P.O. Box 248, 3800 AE Amersfoort
Tel.: 033-4672900